Click here to close now.

Welcome!

iPhone Authors: Liz McMillan, Elizabeth White, Pat Romanski, Carmen Gonzalez, ScriptRock Blog

Blog Feed Post

Avaya Surpasses 300,000 IP Office Sales in Small and Medium Business Market

  • Avaya IP Office experiences fastest growth period since debut, with 50 percent sales increase in past two years

  • Company hits sales of 10 million lines of IP Office, extending global leadership in SME market

  • SMEs around the world choosing Avaya IP Office to enhance real-time collaboration, mobility and customer service capabilities

Basking Ridge, NJ - Avaya, a global provider of business communications and collaboration solutions and services, today announced the 300,000th shipment of Avaya IP Office[1], the company's flagship real-time collaboration solution for small and medium-sized enterprises (SMEs). This latest milestone highlights Avaya's accelerating momentum in the SME market—with a 50 percent increase in IP Office sales in the past two years—as more small and mid-size businesses seek a simple, yet powerful way to gain the full benefits of unified communications (UC) and customer experience management capabilities.

Since the debut of Avaya IP Office, Avaya has established itself as the overall global leader in the small and mid-size communications market[2]. According to Dell'Oro research analysis, Avaya has sold more than 10 million lines of Avaya IP Office during the past 10 years.

"This has been a banner year for IP Office, and the customer response to our latest version has been immense," said Mark Monday, vice president, Product Management Collaboration Platforms and Endpoints, Avaya. "Through unique mobility apps and scalability improvements, IP Office users are finding real value in a solution that brings big business capabilities to SMEs of all kinds. We're working to bring more Avaya IP Office innovations to market, and expand what is possible in SME communications."

The latest version of Avaya IP Office was introduced in July 2012 with a range of new capabilities for real-time collaboration. This includes access to Avaya's advanced mobility application—Avaya Flare® Communicator—via Apple iPad tablets, new centralised management features and security options, and improved scalability of up to 1,000 users per site to help mid-size companies manage networks more effectively.

Avaya IP Office Customers Driving Collaboration's Next Wave
Avaya IP Office users span a range of industries and sizes, from companies as small as 5 users to SMEs with hundreds of employees across several sites. Recent customers include: Cell Signaling Technology, Inc., a 450-person biotechnology research products provider in Danvers, Mass., which is installing IP Office to help deliver fast and accurate information to customers; the government organization of the City of Taylor, Michigan with more than 400 employees; and the Duluth Entertainment Convention Center (DECC), a multi-purpose arena and convention center located in Duluth, Minnesota, which uses IP Office to speed collaboration across a world-class sports, entertainment and special events facility.

Customer Quotes:
Cell Signaling Technology, Inc.
"As a company dedicated to developing and delivering high-quality innovative research tools, we rely on the latest mobile collaboration and contact center solutions to ensure the highest levels of satisfaction amongst our customer base of researchers. Moving to Avaya IP Office Server Edition will help keep our more than 70 scientists—who personally deliver technical and customer support—connected to customers and in communication with each other from any facility or mobile device. This is critical in serving busy researchers who need thorough, accurate and fast information. Having Avaya IP Office communications in place will help us keep satisfaction and productivity on the rise as we grow."
-Carlos S. del Castillo, manager, IT Infrastructure, Cell Signaling Technology, Inc.
Installation from Avaya authorized partner, Vive Communications.

City of Taylor, Michigan
"With over 400 government employees serving the City of Taylor, Michigan - from police and fire departments to zoning and public works - we have to ensure that our communications remain intact across multiple locations and in the field. Our building inspectors, for example, need to be able to communicate quickly with internal departments while at off-site locations during inspections. The one-X Mobile features of Avaya IP Office help them accomplish this via their mobile devices, and the City of Taylor will soon expand these real-time collaboration capabilities to include presence and chat, and the use of tablets."
-Snehal Patel, technology director, City of Taylor

Duluth Entertainment Convention Center (DECC)
"Operating a large convention center requires a keen eye on costs and flexibility, without sacrificing advanced communications. Avaya IP Office does just that, enabling us to be effective at deploying real-time collaboration capabilities for trade show booths, meeting spaces or call centers, while delivering up to 50 percent in savings. This latest Avaya IP Office milestone demonstrates its momentum, and we're looking forward to experiencing the company's next set of innovations."
-Jeff Stark, venue operations director, DECC

Additional Resources:

[1] Based on Avaya internal calculations
[2] IP Office figures based on Dell'Oro analysis measuring SME market share of the hybrid small category since 2003

About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit http://www.avaya.com/.

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Follow Avaya
Twitter: http://twitter.com/#!/avaya
Facebook: http://www.facebook.com/avaya
YouTube: http://www.youtube.com/Avayainteractive
LinkedIn: http://www.linkedin.com/company/1494
Flickr: http://www.flickr.com/photos/avaya
Avaya blogs: http://www.avaya.com/blogs

Media Inquiries:
Emilie Bernoux
[email protected]
+44(0)20 7395 7147

Read the original blog entry...

More Stories By RealWire News Distribution

RealWire is a global news release distribution service specialising in the online media. The RealWire approach focuses on delivering relevant content to the receivers of our client's news releases. As we know that it is only through delivering relevance, that influence can ever be achieved.

@ThingsExpo Stories
SYS-CON Events announced today that DragonGlass, an enterprise search platform, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. After eleven years of designing and building custom applications, OpenCrowd has launched DragonGlass, a cloud-based platform that enables the development of search-based applications. These are a new breed of applications that utilize a search index as their backbone for data retrieval. They can easily adapt to new data sets and provide access to both structured and unstruc...
Converging digital disruptions is creating a major sea change - Cisco calls this the Internet of Everything (IoE). IoE is the network connection of People, Process, Data and Things, fueled by Cloud, Mobile, Social, Analytics and Security, and it represents a $19Trillion value-at-stake over the next 10 years. In her keynote at @ThingsExpo, Manjula Talreja, VP of Cisco Consulting Services, will discuss IoE and the enormous opportunities it provides to public and private firms alike. She will share what businesses must do to thrive in the IoE economy, citing examples from several industry sector...
Container frameworks, such as Docker, provide a variety of benefits, including density of deployment across infrastructure, convenience for application developers to push updates with low operational hand-holding, and a fairly well-defined deployment workflow that can be orchestrated. Container frameworks also enable a DevOps approach to application development by cleanly separating concerns between operations and development teams. But running multi-container, multi-server apps with containers is very hard. You have to learn five new and different technologies and best practices (libswarm, sy...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo in Silicon Valley. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 17th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal an...
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, and physical persons. In the IoT vision, every new "thing" - sensor, actuator, data source, data con...
SYS-CON Events announced today that the "First Containers & Microservices Conference" will take place June 9-11, 2015, at the Javits Center in New York City. The “Second Containers & Microservices Conference” will take place November 3-5, 2015, at Santa Clara Convention Center, Santa Clara, CA. Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities.
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists will peel away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud environment, and we must architect and code accordingly. At the very least, you'll have no problem fil...
IoT is still a vague buzzword for many people. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed the business value of IoT that goes far beyond the general public's perception that IoT is all about wearables and home consumer services. He also discussed how IoT is perceived by investors and how venture capitalist access this space. Other topics discussed were barriers to success, what is new, what is old, and what the future may hold. Mike Kavis is Vice President & Principal Cloud Architect at Cloud Technology Pa...
Disruptive macro trends in technology are impacting and dramatically changing the "art of the possible" relative to supply chain management practices through the innovative use of IoT, cloud, machine learning and Big Data to enable connected ecosystems of engagement. Enterprise informatics can now move beyond point solutions that merely monitor the past and implement integrated enterprise fabrics that enable end-to-end supply chain visibility to improve customer service delivery and optimize supplier management. Learn about enterprise architecture strategies for designing connected systems tha...
There's Big Data, then there's really Big Data from the Internet of Things. IoT is evolving to include many data possibilities like new types of event, log and network data. The volumes are enormous, generating tens of billions of logs per day, which raise data challenges. Early IoT deployments are relying heavily on both the cloud and managed service providers to navigate these challenges. In her session at Big Data Expo®, Hannah Smalltree, Director at Treasure Data, discussed how IoT, Big Data and deployments are processing massive data volumes from wearables, utilities and other machines...
SYS-CON Events announced today that MetraTech, now part of Ericsson, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Ericsson is the driving force behind the Networked Society- a world leader in communications infrastructure, software and services. Some 40% of the world’s mobile traffic runs through networks Ericsson has supplied, serving more than 2.5 billion subscribers.
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured. In his session at @ThingsExpo, Michael Sick, a Senior Manager and Big Data Architect within Ernst and Young's Financial Servi...
The recent trends like cloud computing, social, mobile and Internet of Things are forcing enterprises to modernize in order to compete in the competitive globalized markets. However, enterprises are approaching newer technologies with a more silo-ed way, gaining only sub optimal benefits. The Modern Enterprise model is presented as a newer way to think of enterprise IT, which takes a more holistic approach to embracing modern technologies.
Since 2008 and for the first time in history, more than half of humans live in urban areas, urging cities to become “smart.” Today, cities can leverage the wide availability of smartphones combined with new technologies such as Beacons or NFC to connect their urban furniture and environment to create citizen-first services that improve transportation, way-finding and information delivery. In her session at @ThingsExpo, Laetitia Gazel-Anthoine, CEO of Connecthings, will focus on successful use cases.
One of the biggest impacts of the Internet of Things is and will continue to be on data; specifically data volume, management and usage. Companies are scrambling to adapt to this new and unpredictable data reality with legacy infrastructure that cannot handle the speed and volume of data. In his session at @ThingsExpo, Don DeLoach, CEO and president of Infobright, will discuss how companies need to rethink their data infrastructure to participate in the IoT, including: Data storage: Understanding the kinds of data: structured, unstructured, big/small? Analytics: What kinds and how responsiv...
17th Cloud Expo, taking place Nov 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterprises are using some form of XaaS – software, platform, and infrastructure as a service.
The Workspace-as-a-Service (WaaS) market will grow to $6.4B by 2018. In his session at 16th Cloud Expo, Seth Bostock, CEO of IndependenceIT, will begin by walking the audience through the evolution of Workspace as-a-Service, where it is now vs. where it going. To look beyond the desktop we must understand exactly what WaaS is, who the users are, and where it is going in the future. IT departments, ISVs and service providers must look to workflow and automation capabilities to adapt to growing demand and the rapidly changing workspace model.
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, a...