|By Yakov Fain||
|November 26, 2012 11:31 AM EST||
Part 1. From the old HTC to the new iPhone5
My son had a birthday this month and I decided to buy an iPhone 5 as a present. He’s been a Spring customer for the last 10 years and was happy with the service. So I went to the closest Sprint store and asked if I can upgrade my son’s phone as a birthday present. The Sprint guy asked me if I know the pin code on the account. I said that I didn’t and wouldn’t be asking my son about it cause it would ruined the surprise. Sorry, nothing can be done about it.
Following my rule that every rejection brings me closer to the goal I decided to call to Sprint’s customer service with he same request. The lady asked me about the pin, and when I said that I didn’t know it she decided to help, “Let’s see if you know the answer to his secret question. What’s his favorite hobby?” This was a no brainier, and I said “Music”. Great, the account security was easily broken and asked if my Son would be eligible for an upgrade. Yes, his current Android phone is 2.5 years old so this can be done. But the service representative mentioned that to get an iPhone5 for $199 I’d need to commit to a 2-year contract with Sprint with early cancellation fees of $350. This is a little to high of a penalty, but my son was already a Sprint customer and had no intentions to leave them anyway. Oh yeah, one more thing. Currently he pays $70 for his phone/data plan, but after switching to a smartphone (as if Android was not) it’ll cost him an extra $10 a month. OK, no problem.
The new iPhone5 arrived at my son’s place one day before his birthday and my wife and I received a happy thank you email from him. Late at night, while exiting the Subway in Brooklyn he was mugged by two Mexicans carrying knives. They grabbed my son’s backpack where his was keeping his new iPhone. This sucks. Big time. But the good news is that my son was not hurt physically other than a small scratch on his face.
Part 2. From the new iPhone5 to an old HTC
Calling to the Sprint customer service didn’t help and it’s hard to blame them for not being to do anything to their loyal customer of 10 years. So what’s the next step? Time to get back to an old Android for another two years waiting until the contract expires and buying iPhone 7. And this became the hardest part to do. While switching to iPhone5 took 5 minutes online, to go back to an old phone required the visit to the Sprint store (it was done in Manhattan). After 50 minutes of the manipulations made by a technician the old phone gained back its ability to make calls, but 3G was not comping up, and all the data (including photographs) where gone from the SD memory card. The technician said let my son go home promising that the phone’s data access will be recovered in a couple of hours. It never happened.
My son tried to call the Sprint customer’s service to remove the extra $10 of monthly fees added while upgrading to iPhone didn’t help.
Last week my son can home for a Thanksgiving weekend, and I suggested that we’d go together to the closest Sprint store to resolve two problems at hand:
1. Fixing the 3G data access
2. Reducing the monthly fees bat to $70 a month.
This line in the closest Sprint store was not that long, and after 15 minute wait representative rebooted the Android phone, but then said that there nothing she could do, and that they din’t have sevice technicians any longer, and we need to go to another store 5 miles away. Fine. But to resolve the billing issues, we’d need to go to yet another head-office store 11 miles from us. She suggested that it’s better go there in person that trying to resolve this issue over the phone.
Twenty minute later we’ve enter the head store. After waiting in line for another 20 minutes we were greeted ny a polite guy. Who rebooted the phone, raised his browses that 3G is not there, and explained that there is no way to reduce the monthly pay to $70 a month because all smartphone plans start at $80. The fact that my son “grandfatherd the $70″ plan is irrelevant and there is no way to get back. Are you still with me?
Before: an old Android with unlimited data and no contract at $70 a month.
Now: an old Android with 2-year contract (for a stolen iPhone) and $80 a month.
Quite an achievement, isn’t it?
Then we drove to a third store where the technician was supposed to fix the 3G. After 45 minutes in line, the customer service representative rebooted the phone. Strange, the 3G is not there. Checked the account tho make sure that there was no any lock on the data access there. Finally he said, that their technician was gone for today and we’d need to leave the phone for tomorrow. After spending 2.5 hours visiting three stores and getting nowhere, we said, “Enough is enough”. So where were we?
Before: an old Android with unlimited data and no contract at $70 a month
Now: an old Android that can only make phone calls with 2-year contract (for a stolen iPhone) and $80 a month.
The Happy End
The morning after, my son has visited the closest Verizon store where they canceled his Sprint service and gave him a new Iphone5 (shown on the left here).
Just now I called Sprint asking to lower the termination fees given the circumstances did not help.
“Could you do anything for a guy who was your loyal customer for 10 years?”
“No Sir. But he was using our services for 10 years, wasn’t he?”
He was, but not any longer. What did Sprint do wrong? Not much. All of their customer service representatives were nice and polite. But they were incompetent. The problems were not resolved.
The lesson learned: if you believe that your new phone may get stolen or lost, buy an insurance that covers such situations. Go into all nitty-gritty details of the insurance policy and study what steps should you take to prove that your phone gets stolen.
No biggies. Life goes on, but without Sprint. No worry, be happy!
SYS-CON Events announced today that Windstream, a leading provider of advanced network and cloud communications, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Windstream (Nasdaq: WIN), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas.
Nov. 23, 2014 07:30 PM EST Reads: 1,662
"There is a natural synchronization between the business models, the IoT is there to support ,” explained Brendan O'Brien, Co-founder and Chief Architect of Aria Systems, in this SYS-CON.tv interview at the 15th International Cloud Expo®, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Nov. 23, 2014 12:00 PM EST Reads: 1,600
The major cloud platforms defy a simple, side-by-side analysis. Each of the major IaaS public-cloud platforms offers their own unique strengths and functionality. Options for on-site private cloud are diverse as well, and must be designed and deployed while taking existing legacy architecture and infrastructure into account. Then the reality is that most enterprises are embarking on a hybrid cloud strategy and programs. In this Power Panel at 15th Cloud Expo (http://www.CloudComputingExpo.com), moderated by Ashar Baig, Research Director, Cloud, at Gigaom Research, Nate Gordon, Director of T...
Nov. 23, 2014 07:45 AM EST Reads: 1,447
The definition of IoT is not new, in fact it’s been around for over a decade. What has changed is the public's awareness that the technology we use on a daily basis has caught up on the vision of an always on, always connected world. If you look into the details of what comprises the IoT, you’ll see that it includes everything from cloud computing, Big Data analytics, “Things,” Web communication, applications, network, storage, etc. It is essentially including everything connected online from hardware to software, or as we like to say, it’s an Internet of many different things. The difference ...
Nov. 22, 2014 10:00 PM EST Reads: 1,326
Cloud Expo 2014 TV commercials will feature @ThingsExpo, which was launched in June, 2014 at New York City's Javits Center as the largest 'Internet of Things' event in the world.
Nov. 22, 2014 05:30 PM EST Reads: 1,433
An entirely new security model is needed for the Internet of Things, or is it? Can we save some old and tested controls for this new and different environment? In his session at @ThingsExpo, New York's at the Javits Center, Davi Ottenheimer, EMC Senior Director of Trust, reviewed hands-on lessons with IoT devices and reveal a new risk balance you might not expect. Davi Ottenheimer, EMC Senior Director of Trust, has more than nineteen years' experience managing global security operations and assessments, including a decade of leading incident response and digital forensics. He is co-author of t...
Nov. 22, 2014 05:30 PM EST Reads: 1,279
ARMONK, N.Y., Nov. 20, 2014 /PRNewswire/ -- IBM (NYSE: IBM) today announced that it is bringing a greater level of control, security and flexibility to cloud-based application development and delivery with a single-tenant version of Bluemix, IBM's platform-as-a-service. The new platform enables developers to build ap...
Nov. 22, 2014 05:30 PM EST Reads: 1,449
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at Internet of @ThingsExpo, James Kirkland, Chief Architect for the Internet of Things and Intelligent Systems at Red Hat, described how to revolutioniz...
Nov. 21, 2014 09:15 PM EST Reads: 1,360
The security devil is always in the details of the attack: the ones you've endured, the ones you prepare yourself to fend off, and the ones that, you fear, will catch you completely unaware and defenseless. The Internet of Things (IoT) is nothing if not an endless proliferation of details. It's the vision of a world in which continuous Internet connectivity and addressability is embedded into a growing range of human artifacts, into the natural world, and even into our smartphones, appliances, and physical persons. In the IoT vision, every new "thing" - sensor, actuator, data source, data con...
Nov. 21, 2014 08:00 PM EST Reads: 1,370
Technology is enabling a new approach to collecting and using data. This approach, commonly referred to as the "Internet of Things" (IoT), enables businesses to use real-time data from all sorts of things including machines, devices and sensors to make better decisions, improve customer service, and lower the risk in the creation of new revenue opportunities. In his General Session at Internet of @ThingsExpo, Dave Wagstaff, Vice President and Chief Architect at BSQUARE Corporation, discuss the real benefits to focus on, how to understand the requirements of a successful solution, the flow of ...
Nov. 21, 2014 08:00 PM EST Reads: 1,425
"BSQUARE is in the business of selling software solutions for smart connected devices. It's obvious that IoT has moved from being a technology to being a fundamental part of business, and in the last 18 months people have said let's figure out how to do it and let's put some focus on it, " explained Dave Wagstaff, VP & Chief Architect, at BSQUARE Corporation, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4-6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
Nov. 21, 2014 07:00 PM EST Reads: 1,277
Focused on this fast-growing market’s needs, Vitesse Semiconductor Corporation (Nasdaq: VTSS), a leading provider of IC solutions to advance "Ethernet Everywhere" in Carrier, Enterprise and Internet of Things (IoT) networks, introduced its IStaX™ software (VSC6815SDK), a robust protocol stack to simplify deployment and management of Industrial-IoT network applications such as Industrial Ethernet switching, surveillance, video distribution, LCD signage, intelligent sensors, and metering equipment. Leveraging technologies proven in the Carrier and Enterprise markets, IStaX is designed to work ac...
Nov. 20, 2014 09:15 PM EST Reads: 1,369
C-Labs LLC, a leading provider of remote and mobile access for the Internet of Things (IoT), announced the appointment of John Traynor to the position of chief operating officer. Previously a strategic advisor to the firm, Mr. Traynor will now oversee sales, marketing, finance, and operations. Mr. Traynor is based out of the C-Labs office in Redmond, Washington. He reports to Chris Muench, Chief Executive Officer. Mr. Traynor brings valuable business leadership and technology industry expertise to C-Labs. With over 30 years' experience in the high-tech sector, John Traynor has held numerous...
Nov. 20, 2014 06:00 PM EST Reads: 1,331
Bit6 today issued a challenge to the technology community implementing Web Real Time Communication (WebRTC). To leap beyond WebRTC’s significant limitations and fully leverage its underlying value to accelerate innovation, application developers need to consider the entire communications ecosystem.
Nov. 20, 2014 04:45 PM EST Reads: 1,123
The 3rd International @ThingsExpo, co-located with the 16th International Cloud Expo - to be held June 9-11, 2015, at the Javits Center in New York City, NY - announces that it is now accepting Keynote Proposals. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades.
Nov. 20, 2014 01:00 PM EST Reads: 1,576
The Internet of Things is not new. Historically, smart businesses have used its basic concept of leveraging data to drive better decision making and have capitalized on those insights to realize additional revenue opportunities. So, what has changed to make the Internet of Things one of the hottest topics in tech? In his session at @ThingsExpo, Chris Gray, Director, Embedded and Internet of Things, discussed the underlying factors that are driving the economics of intelligent systems. Discover how hardware commoditization, the ubiquitous nature of connectivity, and the emergence of Big Data a...
Nov. 20, 2014 12:30 PM EST Reads: 1,788
Almost everyone sees the potential of Internet of Things but how can businesses truly unlock that potential. The key will be in the ability to discover business insight in the midst of an ocean of Big Data generated from billions of embedded devices via Systems of Discover. Businesses will also need to ensure that they can sustain that insight by leveraging the cloud for global reach, scale and elasticity.
Nov. 18, 2014 09:00 PM EST Reads: 2,012
SYS-CON Events announced today that IDenticard will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. IDenticard™ is the security division of Brady Corp (NYSE: BRC), a $1.5 billion manufacturer of identification products. We have small-company values with the strength and stability of a major corporation. IDenticard offers local sales, support and service to our customers across the United States and Canada. Our partner network encompasses some 300 of the world's leading systems integrators and security s...
Nov. 18, 2014 08:15 PM EST Reads: 1,560
IoT is still a vague buzzword for many people. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed the business value of IoT that goes far beyond the general public's perception that IoT is all about wearables and home consumer services. He also discussed how IoT is perceived by investors and how venture capitalist access this space. Other topics discussed were barriers to success, what is new, what is old, and what the future may hold. Mike Kavis is Vice President & Principal Cloud Architect at Cloud Technology Pa...
Nov. 18, 2014 01:30 PM EST Reads: 2,006
Cloud Expo 2014 TV commercials will feature @ThingsExpo, which was launched in June, 2014 at New York City's Javits Center as the largest 'Internet of Things' event in the world. The next @ThingsExpo will take place November 4-6, 2014, at the Santa Clara Convention Center, in Santa Clara, California. Since its launch in 2008, Cloud Expo TV commercials have been aired and CNBC, Fox News Network, and Bloomberg TV. Please enjoy our 2014 commercial.
Nov. 13, 2014 05:00 AM EST Reads: 3,542