|By RealWire News Distribution||
|June 25, 2014 04:00 AM EDT||
Law firm Sutherland Asbill & Brennan LLP is always looking out for ways to improve firm efficiency and data is top of their agenda. With the help of data consultancy Trovus, they are evolving their insights and coming up with new ways to get their Fee Earners and Business Development department on board and engaged.
CIO Bob Dolinsky points out that "harnessing the power of data and analytics to support the firm has to be top priority". Bob feels that "law firms understand why data is important, but only a few have started to invest in that area". "At Sutherland Asbill & Brennan LLP, it was more of an evolution. The firm is always looking at new ways to support the practice- some of that's infrastructure-related, some of that's practice systems-related, and some of it is related to the business and management of the firm. Certainly, harnessing the power of big data and analytics to support the practice has to be pretty high up on the list". For Sutherland Asbill & Brennan LLP, this is where Trovus has a key part to play.
Marketing Technology Manager Stephen DiGennaro agrees adding, "There could be a lack of appetite in big law firms because they don't know that the potential in data analytics exists, so if they knew that the potential was out there, they would definitely have the appetite for it".
Sutherland Asbill & Brennan LLP is constantly coming up with smart ways to educate their Fee Earners around the power of data, as this makes the firm more efficient in supporting its lawyers and in delivering excellent client service.
Trovus gives Sutherland Asbill & Brennan LLP the ability to view key insights around an organization's activity. Stephen notes that "it is critical to follow up with Fee Earners to make sure that the insights are being used in the best possible way. One example would be using Trovus. When using the Trovus insights, there is follow-up on a weekly basis to make sure our business development team understands them and can take action". If there are any gaps in an individual's knowledge regarding their data, Trovus will offer additional support where needed, whether it's via a demo or conference call.
Bob notes that each lawyer's time is limited: "Asking lawyers to sit in a classroom for 2 hours or 4 hours just isn't going to work; they're too busy. One of the big risks firms run when they invest in and roll out technologies is that they don't educate the users as to how to use it". "There's no one size fits all approach; we try to fine tune the training and education to the needs of the user and the particular item that's being rolled out".
As an example, Sutherland Asbill & Brennan LLP recently created a training method akin to the Apple Genius Bar, which they called 'TECH BYTES.' "We set up a conference room in one of our offices with stations where lawyers could come in and get training on bits of technology that we thought would be of interest to them. We made a commitment not to spend more than 5 minutes on each topic. In 2 hours, we had 25 partners turn up. It was a huge success".
At Sutherland Asbill & Brennan LLP, as with most law firms, it is vital to get the board and the business users on board. Bob shares the stages they go through to achieve this. "In general on any project we undertake, we identify our success factors, risks, types of impact and so on. For every one of our projects we have a pretty formal and successful methodology. Before any project is undertaken, we develop a project charter, identify stakeholders and get them on board, and we identify the objectives of the project and get agreement on them".
When getting internal buy-in at Sutherland Asbill & Brennan LLP, as Bob points out, data is vital. "Law firms always appreciate data that backs up a recommended approach and reinforces returns - this is what the Trovus insights do for us".
Stephen and Bob added that they're always on the lookout for new technologies, and are working with Trovus to see what new reporting they are likely to need as market and internal needs at Sutherland Asbill & Brennan LLP evolve. Stephen notes, "We're looking at stuff that is being developed in the industry, we're putting it on our radar, and we're watching how it's being developed. Because the solution that's out there today might not be the best but we see the potential, and therefore want to see further R&D go into it and then see how it develops".
To read the full interview, go to: www.trovus.co.uk/blog/sutherlandcasestudy
About Sutherland Asbill & Brennan LLP:
Sutherland is an international legal service provider composed of associated legal practices that are separate entities, doing business in the U.S. as Sutherland Asbill & Brennan LLP and as Arbis Sutherland LLP in London and Geneva. More than 435 lawyers help the world's largest companies, industry leaders, sector innovators and business entrepreneurs solve their biggest challenges and reach their business goals. Seven major practice areas-corporate, energy and environmental, financial services, intellectual property, litigation, real estate and tax-provide the framework for an extensive range of focus areas.
Trovus are an Award Winning Managed Service Provider in Business Analytics working only with ambitious leaders from leading B2B firms such as Cisco, 3M, Freshfields, Deloitte, Microsoft and Eversheds. Trovus enables ambitious leaders and decision makers to generate growth by rapidly accessing insight based on data that exists inside their business, without integrating systems. Trovus can produce results even if you know that you have poor data management and collection. With this strategy, Trovus have helped companies increase revenues by as much as 25% over sustained periods.
For more information please contact Emma Creagh on 020 7582 5022 or at [email protected]
Disruptive macro trends in technology are impacting and dramatically changing the "art of the possible" relative to supply chain management practices through the innovative use of IoT, cloud, machine learning and Big Data to enable connected ecosystems of engagement. Enterprise informatics can now move beyond point solutions that merely monitor the past and implement integrated enterprise fabrics that enable end-to-end supply chain visibility to improve customer service delivery and optimize supplier management. Learn about enterprise architecture strategies for designing connected systems tha...
May. 28, 2015 05:00 AM EDT Reads: 5,867
SYS-CON Events announced today that MetraTech, now part of Ericsson, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Ericsson is the driving force behind the Networked Society- a world leader in communications infrastructure, software and services. Some 40% of the world’s mobile traffic runs through networks Ericsson has supplied, serving more than 2.5 billion subscribers.
May. 28, 2015 05:00 AM EDT Reads: 1,344
The Internet of Things (IoT) promises to evolve the way the world does business; however, understanding how to apply it to your company can be a mystery. Most people struggle with understanding the potential business uses or tend to get caught up in the technology, resulting in solutions that fail to meet even minimum business goals. In his session at @ThingsExpo, Jesse Shiah, CEO / President / Co-Founder of AgilePoint Inc., showed what is needed to leverage the IoT to transform your business. He discussed opportunities and challenges ahead for the IoT from a market and technical point of vie...
May. 28, 2015 04:00 AM EDT Reads: 6,697
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, a...
May. 28, 2015 04:00 AM EDT Reads: 6,334
Grow your business with enterprise wearable apps using SAP Platforms and Google Glass. SAP and Google just launched the SAP and Google Glass Challenge, an opportunity for you to innovate and develop the best Enterprise Wearable App using SAP Platforms and Google Glass and gain valuable market exposure. In his session at @ThingsExpo, Brian McPhail, Senior Director of Business Development, ISVs & Digital Commerce at SAP, outlined the timeline of the SAP Google Glass Challenge and the opportunity for developers, start-ups, and companies of all sizes to engage with SAP today.
May. 28, 2015 03:00 AM EDT Reads: 4,996
Cultural, regulatory, environmental, political and economic (CREPE) conditions over the past decade are creating cross-industry solution spaces that require processes and technologies from both the Internet of Things (IoT), and Data Management and Analytics (DMA). These solution spaces are evolving into Sensor Analytics Ecosystems (SAE) that represent significant new opportunities for organizations of all types. Public Utilities throughout the world, providing electricity, natural gas and water, are pursuing SmartGrid initiatives that represent one of the more mature examples of SAE. We have s...
May. 27, 2015 11:00 PM EDT Reads: 6,014
The Internet of Things will put IT to its ultimate test by creating infinite new opportunities to digitize products and services, generate and analyze new data to improve customer satisfaction, and discover new ways to gain a competitive advantage across nearly every industry. In order to help corporate business units to capitalize on the rapidly evolving IoT opportunities, IT must stand up to a new set of challenges. In his session at @ThingsExpo, Jeff Kaplan, Managing Director of THINKstrategies, will examine why IT must finally fulfill its role in support of its SBUs or face a new round of...
May. 27, 2015 10:00 PM EDT Reads: 5,396
The true value of the Internet of Things (IoT) lies not just in the data, but through the services that protect the data, perform the analysis and present findings in a usable way. With many IoT elements rooted in traditional IT components, Big Data and IoT isn’t just a play for enterprise. In fact, the IoT presents SMBs with the prospect of launching entirely new activities and exploring innovative areas. CompTIA research identifies several areas where IoT is expected to have the greatest impact.
May. 27, 2015 09:00 PM EDT Reads: 4,899
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT.
May. 27, 2015 09:00 PM EDT Reads: 6,410
One of the biggest challenges when developing connected devices is identifying user value and delivering it through successful user experiences. In his session at Internet of @ThingsExpo, Mike Kuniavsky, Principal Scientist, Innovation Services at PARC, described an IoT-specific approach to user experience design that combines approaches from interaction design, industrial design and service design to create experiences that go beyond simple connected gadgets to create lasting, multi-device experiences grounded in people's real needs and desires.
May. 27, 2015 09:00 PM EDT Reads: 6,010
The Internet of Things will greatly expand the opportunities for data collection and new business models driven off of that data. In her session at @ThingsExpo, Esmeralda Swartz, CMO of MetraTech, discussed how for this to be effective you not only need to have infrastructure and operational models capable of utilizing this new phenomenon, but increasingly service providers will need to convince a skeptical public to participate. Get ready to show them the money!
May. 27, 2015 07:00 PM EDT Reads: 5,956
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will addresses this very serious issue of profound change in the industry.
May. 27, 2015 06:00 PM EDT Reads: 926
SYS-CON Events announced today that BMC will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. BMC has worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, BMC pairs high-speed digital innovation with robust IT industrialization – allowing customers to provide amazing user experiences with optimized IT per...
May. 27, 2015 05:30 PM EDT Reads: 778
The Internet of Things is not new. Historically, smart businesses have used its basic concept of leveraging data to drive better decision making and have capitalized on those insights to realize additional revenue opportunities. So, what has changed to make the Internet of Things one of the hottest topics in tech? In his session at @ThingsExpo, Chris Gray, Director, Embedded and Internet of Things, discussed the underlying factors that are driving the economics of intelligent systems. Discover how hardware commoditization, the ubiquitous nature of connectivity, and the emergence of Big Data a...
May. 27, 2015 04:00 PM EDT Reads: 6,415
SYS-CON Events announced today that O'Reilly Media has been named “Media Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York City, NY. O'Reilly Media spreads the knowledge of innovators through its books, online services, magazines, and conferences. Since 1978, O'Reilly Media has been a chronicler and catalyst of cutting-edge development, homing in on the technology trends that really matter and spurring their adoption by amplifying "faint signals" from the alpha geeks who are creating the future. An active participa...
May. 27, 2015 03:37 PM EDT Reads: 520
The world is at a tipping point where the technology, the device and global adoption are converging to such a point that we will see an explosion of a world where smartphone devices not only allow us to talk to each other, but allow for communication between everything – serving as a central hub from which we control our world – MediaTek is at the heart of both driving this and allowing the markets to drive this reality forward themselves. The next wave of consumer gadgets is here – smart, connected, and small. If your ambitions are big, so are ours. In his session at @ThingsExpo, Jack Hu, D...
May. 27, 2015 12:49 PM EDT Reads: 521
SYS-CON Events announced today that DragonGlass, an enterprise search platform, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. After eleven years of designing and building custom applications, OpenCrowd has launched DragonGlass, a cloud-based platform that enables the development of search-based applications. These are a new breed of applications that utilize a search index as their backbone for data retrieval. They can easily adapt to new data sets and provide access to both structured and unstruc...
May. 27, 2015 12:00 PM EDT Reads: 1,865
The 4th International Internet of @ThingsExpo, co-located with the 17th International Cloud Expo - to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open. The Internet of Things (IoT) is the biggest idea since the creation of the Worldwide Web more than 20 years ago.
May. 27, 2015 12:00 PM EDT Reads: 1,666
We’re entering a new era of computing technology that many are calling the Internet of Things (IoT). Machine to machine, machine to infrastructure, machine to environment, the Internet of Everything, the Internet of Intelligent Things, intelligent systems – call it what you want, but it’s happening, and its potential is huge. IoT is comprised of smart machines interacting and communicating with other machines, objects, environments and infrastructures. As a result, huge volumes of data are being generated, and that data is being processed into useful actions that can “command and control” thi...
May. 27, 2015 11:51 AM EDT Reads: 519
As the Internet of Things unfolds, mobile and wearable devices are blurring the line between physical and digital, integrating ever more closely with our interests, our routines, our daily lives. Contextual computing and smart, sensor-equipped spaces bring the potential to walk through a world that recognizes us and responds accordingly. We become continuous transmitters and receivers of data. In his session at @ThingsExpo, Andrew Bolwell, Director of Innovation for HP's Printing and Personal Systems Group, discussed how key attributes of mobile technology – touch input, sensors, social, and ...
May. 27, 2015 11:30 AM EDT Reads: 3,963