Click here to close now.




















Welcome!

Wearables Authors: Pat Romanski, David H Deans, VictorOps Blog, Esmeralda Swartz, Kevin Benedict

Blog Post

At the Office, Are You a Doctor or a Patient?

Everyone experiences challenges at work

Everyone experiences challenges at work. Whether it’s an individual contributor or the CEO, everyone has to go through the same basic set of issues that plague virtually all workers everywhere. But not everyone handles those problems the same way. Conversation is the usual outlet for most people. But how you conduct those conversations says a lot about you. The question during these conversations is: Are you a doctor or a patient?

Doctors and patients

We have all been a patient at some point or another. Regardless of how smart or rich or powerful we are, we walk into that little examination room and wait for what feels like an eternity before a white-coat-clad doctor passes the portal with her head buried in a file while she tries to determine who you are and why you are there to see her.

It’s an interesting dynamic between a doctor and patient. The doctor, by virtue of her position, has more authority in the relationship. And so most patients, regardless of their standing outside of that tiny examination room, assume a slightly deferential if not completely subordinate role. This transformation can be profound as commands yield to requests and confidence to hesitation. Otherwise powerful people take on an entirely different disposition.

Attribution of responsibility

Part of the doctor-patient relationship is the attribution of responsibility. When a patient sees a doctor, he expects on some level that the doctor will help make him well. In the extreme, there can be an abdication of responsibility as the patent yields entirely to the doctor.

The psychology here is powerful. When things are not going well, there is comfort in placing responsibility with someone else. Note here that I am talking about responsibility, not blame. When you do not know how to improve your situation, you can take solace in knowing that at least there is someone else who is in a position to know what to do next.

Of course, if we think about things a bit more deeply, we realize that the doctor is just another person. Sure, she has been trained and has more domain expertise than you, but she is ultimately no more responsible than you are. But this point somehow gets dropped when you sit on that table and she scrawls her notes in her doctor’s pad.

What if patients are doctors?

But what happens if the patient is himself a doctor? The relationship between patient and doctor changes. Doctors understand that other doctors are just people. Their skill comes from training and experience, both of which allow the doctor to participate in a medical process. And when that process works well, it yields answers.

When a doctor becomes a patient, he doesn’t give up responsibility. Rather, he and his doctor become complicit in reaching a positive outcome. They talk to each other more as peers than as subordinates. In these cases, the doctor himself becomes a part of the very process he is relying on to become better.

Doctors sometimes make lousy patients

Of course, some doctors-turned-patient assume that they know more than the doctors responsible for their care. It is essential that these patients work with their doctors, taking guidance but not becoming completely subservient. You want to have a clear leader, but you do not want to relegate yourself to being only a passenger along for the ride.

Applying the doctor-patient dynamic to working relationships

When there are maladies at work, where do you go? Most people will take their issues to directly to their boss. They will talk about the situation in excruciating detail. In many cases, they will bring up unrelated facts because they are not entirely certain which points deserve attention. They explain the situation with the hope of getting remediation.

If you think about it, this is not that different than a patient explaining symptoms to his doctor. Not every condition is a symptom. And the hope is that you leave the office with a diagnosis of what is wrong and some corrective action.

Are you a doctor or a patient?

When you have these conversations with your boss, it is instructive to know whether you are more doctor or patient. Doctors will tend to have a more authoritative conversation focused on the facts. The discussion is less about the noise that surrounds a condition and more about the possible remediation. There is next to zero attribution of blame as the dialogue is concentrated on remediation.

Patients behave differently. Without knowing the difference between cause and effect, they observe a bunch of symptoms without really tying them together. They focus the conversation more on the current state of things rather than the corrective action. The balance of the conversation leans towards describing in perfect detail the problem rather than the solution.

The bottom line

Every interaction with your management chain is effectively a dress rehearsal for your career. We all go through challenging times. You need to understand two things: first, your boss does not represent some panacea capable of curing everything, and second, how you talk to your boss says a lot about your capacity to lead yourself.

With this in mind, be mindful of whether the conversation you initiate is closer to a doctor-patient or a doctor-doctor discussion. If you find that you are too frequently playing the role of the patient, you likely need to change the dialogue. Try talking more about the process of remediation, spending less time on laying out every symptom in perfect detail. Perhaps consider possible solutions in advance of the conversation. And if the doctor has already diagnosed the problem, you might be better off spending the time on the treadmill rather than in the examination room again. More directly, be acutely aware of whether the issue is the lack of diagnosis or cure.

[Today’s fun fact: The act of chewing an apple is a more efficient way to stay awake than caffeine. What demon is espousing this nonsense?!]

The post At the office, are you a doctor or a patient? appeared first on Plexxi.

Read the original blog entry...

More Stories By Michael Bushong

The best marketing efforts leverage deep technology understanding with a highly-approachable means of communicating. Plexxi's Vice President of Marketing Michael Bushong has acquired these skills having spent 12 years at Juniper Networks where he led product management, product strategy and product marketing organizations for Juniper's flagship operating system, Junos. Michael spent the last several years at Juniper leading their SDN efforts across both service provider and enterprise markets. Prior to Juniper, Michael spent time at database supplier Sybase, and ASIC design tool companies Synopsis and Magma Design Automation. Michael's undergraduate work at the University of California Berkeley in advanced fluid mechanics and heat transfer lend new meaning to the marketing phrase "This isn't rocket science."

@ThingsExpo Stories
SYS-CON Events announced today that IceWarp will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. IceWarp, the leader of cloud and on-premise messaging, delivers secured email, chat, documents, conferencing and collaboration to today's mobile workforce, all in one unified interface
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
With the proliferation of connected devices underpinning new Internet of Things systems, Brandon Schulz, Director of Luxoft IoT – Retail, will be looking at the transformation of the retail customer experience in brick and mortar stores in his session at @ThingsExpo. Questions he will address include: Will beacons drop to the wayside like QR codes, or be a proximity-based profit driver? How will the customer experience change in stores of all types when everything can be instrumented and analyzed? As an area of investment, how might a retail company move towards an innovation methodolo...
The Internet of Things (IoT) is about the digitization of physical assets including sensors, devices, machines, gateways, and the network. It creates possibilities for significant value creation and new revenue generating business models via data democratization and ubiquitous analytics across IoT networks. The explosion of data in all forms in IoT requires a more robust and broader lens in order to enable smarter timely actions and better outcomes. Business operations become the key driver of IoT applications and projects. Business operations, IT, and data scientists need advanced analytics t...
A producer of the first smartphones and tablets, presenter Lee M. Williams will talk about how he is now applying his experience in mobile technology to the design and development of the next generation of Environmental and Sustainability Services at ETwater. In his session at @ThingsExpo, Lee Williams, COO of ETwater, will talk about how he is now applying his experience in mobile technology to the design and development of the next generation of Environmental and Sustainability Services at ETwater.
Consumer IoT applications provide data about the user that just doesn’t exist in traditional PC or mobile web applications. This rich data, or “context,” enables the highly personalized consumer experiences that characterize many consumer IoT apps. This same data is also providing brands with unprecedented insight into how their connected products are being used, while, at the same time, powering highly targeted engagement and marketing opportunities. In his session at @ThingsExpo, Nathan Treloar, President and COO of Bebaio, will explore examples of brands transforming their businesses by t...
SYS-CON Events announced today that Pythian, a global IT services company specializing in helping companies leverage disruptive technologies to optimize revenue-generating systems, has been named “Bronze Sponsor” of SYS-CON's 17th Cloud Expo, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Founded in 1997, Pythian is a global IT services company that helps companies compete by adopting disruptive technologies such as cloud, Big Data, advanced analytics, and DevOps to advance innovation and increase agility. Specializing in designing, imple...
While many app developers are comfortable building apps for the smartphone, there is a whole new world out there. In his session at @ThingsExpo, Narayan Sainaney, Co-founder and CTO of Mojio, will discuss how the business case for connected car apps is growing and, with open platform companies having already done the heavy lifting, there really is no barrier to entry.
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
SYS-CON Events announced today that Micron Technology, Inc., a global leader in advanced semiconductor systems, will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Micron’s broad portfolio of high-performance memory technologies – including DRAM, NAND and NOR Flash – is the basis for solid state drives, modules, multichip packages and other system solutions. Backed by more than 35 years of technology leadership, Micron's memory solutions enable the world's most innovative computing, consumer,...
Through WebRTC, audio and video communications are being embedded more easily than ever into applications, helping carriers, enterprises and independent software vendors deliver greater functionality to their end users. With today’s business world increasingly focused on outcomes, users’ growing calls for ease of use, and businesses craving smarter, tighter integration, what’s the next step in delivering a richer, more immersive experience? That richer, more fully integrated experience comes about through a Communications Platform as a Service which allows for messaging, screen sharing, video...
As more intelligent IoT applications shift into gear, they’re merging into the ever-increasing traffic flow of the Internet. It won’t be long before we experience bottlenecks, as IoT traffic peaks during rush hours. Organizations that are unprepared will find themselves by the side of the road unable to cross back into the fast lane. As billions of new devices begin to communicate and exchange data – will your infrastructure be scalable enough to handle this new interconnected world?
As more and more data is generated from a variety of connected devices, the need to get insights from this data and predict future behavior and trends is increasingly essential for businesses. Real-time stream processing is needed in a variety of different industries such as Manufacturing, Oil and Gas, Automobile, Finance, Online Retail, Smart Grids, and Healthcare. Azure Stream Analytics is a fully managed distributed stream computation service that provides low latency, scalable processing of streaming data in the cloud with an enterprise grade SLA. It features built-in integration with Azur...
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome,” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
Akana has announced the availability of the new Akana Healthcare Solution. The API-driven solution helps healthcare organizations accelerate their transition to being secure, digitally interoperable businesses. It leverages the Health Level Seven International Fast Healthcare Interoperability Resources (HL7 FHIR) standard to enable broader business use of medical data. Akana developed the Healthcare Solution in response to healthcare businesses that want to increase electronic, multi-device access to health records while reducing operating costs and complying with government regulations.
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner, Product Manager of the Omega DevCloud with KORE Telematics Inc., discussed the evolving requirements for developers as IoT matures and conducted a live demonstration of how quickly application development can happen when the need to comply wit...
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Architect for the Internet of Things and Intelligent Systems, described how to revolutionize your archit...
MuleSoft has announced the findings of its 2015 Connectivity Benchmark Report on the adoption and business impact of APIs. The findings suggest traditional businesses are quickly evolving into "composable enterprises" built out of hundreds of connected software services, applications and devices. Most are embracing the Internet of Things (IoT) and microservices technologies like Docker. A majority are integrating wearables, like smart watches, and more than half plan to generate revenue with APIs within the next year.
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Opening Keynote at 16th Cloud Expo, Sandy Carter, IBM General Manager Cloud Ecosystem and Developers, and a Social Business Evangelist, d...