|By Marketwired .||
|August 19, 2014 11:00 AM EDT||
PLEASANTON, CA -- (Marketwired) -- 08/19/14 -- ServiceMax, the field service management solution for a new era of business, today released ServiceMax Mobile for iPhone, providing field workers with full end-to-end field service capabilities in their pocket on an iPhone as part of the company's Summer '14 product release. The new native iPhone application is the only field service solution on a smartphone with full application functionality, even when disconnected from the Internet.
Designed with large touch targets and streamlined navigation to accommodate a technician's life in the field, ServiceMax Mobile for iPhone empowers field workers to successfully complete complex work orders, present service reports for customer signature, provide dynamic pricing of labor, parts and products in the field, and much more. Powered by the ServiceMax Infinity Framework, the app is also highly configurable so field service organizations can seamlessly integrate their unique service processes without requiring any custom code.
The app joins the company's award winning field-ready suite of mobile apps providing mobile access regardless of location or connectivity. In addition to native device-specific apps for iPhone and iPad, the ServiceMax suite is HTML5-based, making it accessible via browser from virtually any device.
"ServiceMax Mobile for iPhone was built based on ServiceMax's years of expertise developing the industry's most proven mobile application, ServiceMax Mobile for iPad, and deploying it successfully to hundreds of customers globally," said Dave Yarnold, CEO of ServiceMax. "Field technicians work in unpredictable and changing environments and the new iPhone app, along with our iPad app, are the only field service mobile solutions that provide flexibility and full functionality, even without connectivity, so technicians can provide the best possible service to customers no matter what conditions they are working in."
ServiceMax's Spring '14 release also includes:
- Updates to ServiceMax Mobile for Laptops and iPads;
- Scheduling enhancements with new dispatch console maps platform enhancements, including the ability to use Service Flow Manager to create scheduled, multi-source workflow actions and triggers; and
- Contract enhancements with GetPrice labor pricing.
ServiceMax Mobile for iPhone is available now on the Apple App Store. For more information about Summer '14 or how ServiceMax could be a fit for your company, please visit www.ServiceMax.com.
There are more than five million field service technicians in the United States alone, yet today there's no standard technology for managing the way companies of all types and stripes empower them to truly delight their customers in the field. ServiceMax is rethinking field service and delivering on the promise of cloud and mobile software, powering a new era of field service experiences for their customers' customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. ServiceMax has helped customers on average increase productivity through mobile by 26 percent, service revenue by 22 percent, and customer satisfaction by 15 percent. ServiceMax customers include large enterprises such as Tyco, Coca-Cola Enterprises, and Elekta, and smaller businesses like McKinley Equipment and Kinetico. Based in Pleasanton, California, they are a company of innovators, thinkers and doers who care passionately about changing the world of field service. To learn more, please visit www.ServiceMax.com.
All statements, assurances and the associated outcomes represented in this document are made by ServiceMax and not Apple. Apple, the Apple logo, FaceTime, iPhone, iPad and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
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Software AG helps organizations transform into Digital Enterprises, so they can differentiate from competitors and better engage customers, partners and employees. Using the Software AG Suite, companies can close the gap between business and IT to create digital systems of differentiation that drive front-line agility. We offer four on-ramps to the Digital Enterprise: alignment through collaborative process analysis; transformation through portfolio management; agility through process automation and integration; and visibility through intelligent business operations and big data.
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